Quocirca names Konica Minolta as a Leader in Managed Print Services 2022 report

Quocirca’s Managed Print Services, 2022, report[1] states “Konica Minolta retains its leadership in Quocirca’s assessment of the managed print services market. It is strongly focused on supporting its customers’ digital transformation (DX) journey through its Intelligent Connected Workplace (ICW) proposition.” The report adds, “Its focus on delivering solutions and services to help customers redefine the workplace is a strong differentiator for Konica Minolta. It particularly excels in delivering a data-driven approach to uncovering opportunities for transforming customers’ workplace efficiency.”
 
The Managed Print Services, 2022, report recognises Konica Minolta’s Intelligent Connected Workplace (ICW) portfolio of hardware and solutions and its ability to deliver integration across the entire workplace ecosystem. It states, “Partnering with businesses of all sizes, this 360-degree hybrid approach has evolved by combining the company’s global expertise with local market insight and extensive vertical market knowledge. This has enabled Konica Minolta to design and build solutions that can be easily scaled to address the differing needs of organisations operating across the globe, irrespective of size or market.”

The report also focuses on Konica Minolta’s comprehensive services-led portfolio, including the employment of remote diagnostics, security services that proactively monitor for potential vulnerabilities, and artificial intelligence to support deployed hardware by automatically scheduling pre-emptive service calls and just-in-time consumables replenishment.
 
Examining Konica Minolta’s cloud-based MPS fleet management solution, the Quocirca report highlights the lightweight Windows application that runs at the customer’s site and scans MFP IP addresses, detecting devices and transmitting MIB data to the cloud, along with the monitoring of MFP diagnostics for optimal fleet performance. Also highlighted is Konica Minolta’s Worldwide Remote Service Platform (WWRSPF) enhanced remote support and security for devices.
 
The ‘Managed Print Services, 2022’ report also underlines Konica Minolta’s continuously evolving assessment approach to providing solutions and services, including a range of tiered TCO assessments, environmental assessment, and review of device-centric document security issues. Also highlighted are the assessment of customer print needs and recommendations for workflow automation, network security, print optimisation and information management.
 
Quocirca’s report also examines Konica Minolta’s end-to-end security portfolio, which spans print and document security, IT security, physical security (cameras), compliance and risk management. It also looks at Konica Minolta’s managed print security services with the provision of outsourced monitoring and management of print devices and systems - including device security profile management, vulnerability scanning and intrusion detection, and print policy enforcement.
 
One of Konica Minolta’s key strengths, according to the report, is its use of innovative solutions (hardware, software, and services) to support the needs of hybrid working. Also praised are Konica Minolta’s Managed Application Services (including Workplace Hub Core, Workplace Hub Smart, Marketplace and Workplace Pure), and its Intelligent Information Management (IIM) solutions and Information Management Services.