How does it work?
What seems to be an impossible task, can be solved using innovative tools supporting service teams in the right way. While most service teams already use traditional Remote Support tools, including Remote Desktop, a new type of solution – Instant Remote Visual Support – emerged recently.
The technology behind Konica Minolta’s solution for Instant Remote Visual Support – AIRe Link – is using the camera on a smartphone, tablet or external camera to stream the video showing the end-user scene to a remote service engineer, complemented by audio communications. Advanced tools for visual navigation, e.g. live pointer in the video or graphical annotation within a snapshot, are used to guide the end-user visually through the process.
The usage of WebRTC protocol enables to run the Instant Remote Visual Support session in the browser for most modern smartphones, so the end-user does note need to install any application or create a user account. He/she only needs to click on the invitation link, typically shared via an SMS. Literarily any person in the world can be supported instantly through this innovative Remote Visual Support solution.