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Companies - especially small and medium sized enterprises, often struggle to manage their entire IT environment, because it takes up too much of their resources. If done properly, it can also be costly. Meeting regulatory and security requirements demands expert technical knowledge and a dedicated department. As your business grows, managing all its servers, databases, network technologies and workstations can become an obstacle, especially when the complexity of a corporate environment is factored in.
Normally, remote monitoring and management isn’t the only problem; this lies in the time, skills and knowledge needed to manage your corporate environment effectively.
Your business depends on its servers, workstations, network and devices performing flawlessly at all times. If any of these systems fails, the potential financial risks can be severe – and that’s before data loss is even taken into consideration. Keeping an eye on your environment around the clock and strategically allocating technology assets takes time (time you probably don’t have). But Konica Minolta has.
Have you considered outsourcing the monitoring and management of your servers and network infrastructure to an external provider?
Our experts here at Konica Minolta can look after the key aspects of your business infrastructure and significantly improve your company’s performance. Our teams of experienced and skilled IT professionals deploy a ‘remote monitoring agent’, allowing any potential issues to be proactively identified – and subsequently resolved.
We can help you save time and focus on your core business, while we take care of your critical business systems.
Our Remote Monitoring and Management Services (RMM) offers centralised monitoring and management of your entire system, including server hardware, storage, Konica Minolta provisioned applications, operating systems and associated network infrastructure. The service is designed to ensure any infrastructure you deploy remains fit-for-purpose and fully able to support the operational demands of your business. You no longer have to stress about carrying out updates for your entire workplace environment, this is all managed by Konica Minolta. As an example, all Workplace Hub included components are constantly monitored - one stop support for your business.
By proactively identifying potential problems and issues before they occur, Konica Minolta helps to increase the reliability of your operational business. Complex, critical or time-consuming tasks become a thing of the past, so you can fully focus on growing your business. Achieve optimum productivity and minimize system down times – with Konica Minolta RMM.
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Explore the countless different ways in which Konica Minolta software products could improve your operations. Konica Minolta solves the problems of your company, matches different working styles, and offers software solutions meeting the needs of your industry. By prioritising your needs at all times, Konica Minolta meets the software requirements of even the most demanding global organisations. Using the system, you can keep a lid on the cost of any printed or copied output, create advanced security measures to ensure sensitive documents don’t fall into unauthorised hands, and more.
Our experienced, knowledgeable specialist staff will answer any questions you may have, and show you how to operate your product. Our services function for your benefit, within a support system designed to ensure you and your company benefit fully from the solutions. We offer a range of different services, including optimised print services to combine your consulting; hardware and software implementation; workflow management to lower your document spending; and smart security services, to keep your business safe.
The Remote Management Service (RMS) is designed to help with the ever-increasing need to manage the IT infrastructure required to run your business effectively.
As with the Remote Monitoring Service, the remote monitoring agent supporting the delivery of RMS will only collect data which are necessary, such as information relating to your systems and performance.
We maintain strict administrative, physical and technical safeguards in order to protect security and confidentiality, and our data centers have attained the highest level of security certification accepted under Sarbanes-Oxley—independently audited to SAS70 Type II.
Information gathered in this way is accessed via a dashboard, so we can fulfil our service obligations and meet our technical support commitments.
Back-up and antivirus services
Real-time server and application monitoring
End-to-end audit trail for issues identified and any Konica Minolta interventions
Management services
Optional issue resolution from Konica Minolta IT support community
Periodic server- and application-specific monitoring services
Predictable service performance and periodic performance visibility
Proactive infrastructure monitoring helps identify and resolve potential problems before they become issues
Server ‘health check’ services
Support for internal resources lets you save time and focus on your core business
Konica Minolta’s remote monitoring and reporting solutions are configured to match your specific business needs. This means you can safely deploy critical mission solutions, and enjoy the peace of mind that comes from knowing Konica Minolta is managing your infrastructure right down to application level. Contact us today to find out more about our remote monitoring and management solutions!
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