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Jeroen Bosch Hospital, The Netherlands
Jeroen Bosch Hospital is one of the largest teaching hospitals in the Netherlands and part of the Institute of Top Clinical Hospitals (Stichting Topklinische Ziekenhuizen).
The hospital came into being in 2002, following the merger of the Bosch Medical Center and Liduina Carolus Hospital. Some 4,000 employees and 240 medical specialists currently work at Jeroen Bosch Hospital, with 350 interns and 88 nurses and doctor’s assistants being trained on the premises every year.
As medical care grows more and more expensive, and Jeroen Bosch Hospital has to cope with loca authority budgetary cuts, the need to keep overall costs under control at the hospital is ever-present. Due to the fact that Jeroen Bosch was founded with the merger of two formerly separate institutions (including their technical equipment), and that it had to be relocated at short notice in 2011, the hospital has been confronted by security breaches and a chaotic print environment. Because some 450 different applications were being used, costs were imprecise, data security negligent, and system management challenging.
Konica Minolta started working with the client by analysing the hospital’s infrastructure, including floor plans and a detailed listing of all printing devices. The Optimised Print Services (OPS) consulting phase revealed a need to reduce and standardise the print fleet. The new infrastructure also had to meet the client’s stringent requirements regarding data security, extra functionality and an optimised workflow.
The expert team at Konica Minolta was able to optimise the client’s workflow by digitalising paper documents. By doing this, we massively improved the way sensitive patient data is documented and stored.
Konica Minolta took over the management of a large number of systems consisting of different brands, replacing the devices with 108 multifunctional printers and 284 smaller printers. This new print fleet was integrated into a single sign-on system using a pass card system for the entire hospital. This system gives employees automatic physical access to the hospital, as well as letting them log into the printing network from anywhere within the building, using the same pin code. This saves time, as people have to deal with fewer passwords, and helps track information.
At the same time as doing this, Konica Minolta installed the SafeQ system, ensuring the hospital now benefits from increased security when printing confidential documents, such as medical records. An authentication system controls data access, and the hospital guarantees sensitive medical records are secure, in compliance with laws and regulations. When a user makes a print request, the request is first transferred to the SafeQ server.
The user can then identify him- or herself at any print system on the hospital premises, using a pin code or pass card, to request the printout (which is now stored). By tracking print, copy and scan jobs, SafeQ also helps identify potential bottlenecks.
The client now benefits from an optimised print fleet, as well as a single point of contact at Konica Minolta.