Multiple operating environments, rapidly evolving IT infrastructure, constant pressure to safeguard corporate data and keep applications and systems up to date. It's no wonder that many IT teams find that maintaining and managing applications and services risks becoming a full-time job — leaving them with no time for strategic IT development, digital transformation and innovation activities to support changing business needs.
Organisations like yours are recognising the issue, and realising it can be resolved with the help of managed application services. In fact, by 2022, the global market for such services is expected to grow by 36% compared with 2017¹.
You can offload day-to-day maintenance and management tasks by entrusting them to Konica Minolta. Whether your servers and applications are at your own site, in a data centre or in a private or public cloud, you can benefit from a range of Managed Application Services covering:
As well as having us manage your existing applications, you can take advantage of our managed services for print and print queue management, document and image processing workflows; information and document management; and cloud data centre IaaS. You'll have the peace of mind of knowing these services are kept secure and up to date by our team of experts; and you'll ensure your IT team is free to focus on higher-value tasks.
¹ Source: marketsandmarkets, Managed Application Services Market by Service – Global Forecast 2022
Managed application services give you access to IT specialists who are skilled at monitoring and maintaining applications, solutions and services on behalf of their customers. Applications may run on in-house hardware at the customer's site, at a data centre, or in a cloud computing environment.
A provider may be able to manage a wide array of applications on behalf of its customers, or may offer a solution that covers a smaller range of more specialist applications and services, usually SaaS. Application management can be carried out remotely — managing services running on a customer's own hardware — or may be part of a broader data cantre or cloud hosting proposition.
Providers may also offer self-contained managed applications (or SaaS), such as the following from Konica Minolta:
M-Files for intelligent information management
Dispatcher Phoenix for automated document image processing and workflow-based routing
Document Navigator for seamless electronic workflows for paper-based documents
There are many different reasons why organisations use managed IT services, such as managed application services. Often, they're looking to take the burden of day-to-day maintenance off the shoulders of their IT team — releasing them to focus on more strategic work. Other reasons may include focusing on their core business; improving the uptime and availability of a critical application; or increasing their confidence in application and data security.
Application hosting services are provider-operated cloud platforms for hosting and running software applications that authorised users access via the internet from any device or location. Using application hosting services means you don't need to invest in and manage your own server infrastructure. Generally speaking, you pay only for the resources you use, which you can scale up and down in line with changing needs.
In 2018, the CSEEE wanted to implement a “one-stop shop” solution to manage its information system, ensuring the smooth exchange and security of data. The specifications comprised Office Automation, IT Infrastructure and Document Management. Thanks to Workplace Hub, CSEEE now boasts a fully integrated automated office and IT architecture, providing high processing speeds and secure access to data.
We're always on hand to help our customers resolve any issues. That’s why we've won the BLI PaceSetter Award for Serviceability and Support 2020-2021 in Western Europe from Keypoint Intelligence for the second time.
This award recognises us for tools and offerings that improve serviceability and support for our customers, including our company vision, in-field support, environment, tools, and the training provided to service technicians across direct and indirect channels. It calls out our adaptability to the current situation, noting that the way we support customers remotely and via online training while maintaining the highest quality standards is outstanding in the market.
Small and medium-sized businesses in particular have a lot of items on their digital agenda. In light of limited IT budgets and resources, making the right decisions based on clear priorities is key.
In this whitepaper, we examine the importance of a well-maintained and up-to-date IT infrastructure, the various challenges IT teams are facing and the consequences for the overall operation of a business. You can then use these considerations to conduct a detailed examination of your own IT arrangements.
To save time and stress, smart SMEs can have their apps managed externally. Read how managed IT services work and...
We know that every organisation is unique, which is why each engagement starts with a conversation. We're ready to listen, so contact us today.
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