Remote Monitoring and Management of your IT infrastructure

effortless business continuity

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Keep your IT infrastructure running smoothly without lifting a finger

Your IT infrastructure is critical to your business, but it's all too easy for monitoring and management to become a time-consuming burden that takes your IT team away from other activities. But if you don't have the right skills or resources in house to devote to the task, cyberthreats, faults and other issues could affect uptime, productivity and business continuity. With a 24/7 remote monitoring and management service, you can solve this challenge whilst saving cost at the same time.


Remote monitoring and management: a weight off everyone's mind

When you outsource monitoring and management of your IT infrastructure to a specialist provider like Konica Minolta, you can breathe a sigh of relief. Our remote monitoring and management (RMM) service is delivered by specialists to provide just what you need, efficiently and cost effectively.

Because remote monitoring is proactive and performed 24/7, any faults, interface issues or hardware errors are quickly detected. Wherever possible, they're also fixed remotely — even before they start affecting your business. The service covers components like servers and network and storage devices, helping to ensure that:
 
  • Your IT systems are optimally managed
  • Availability and performance are maintained
  • Your IT processes run smoothly

Our RMM service also takes care of applying critical Microsoft and Linux operating system (OS) patches, which enhances your overall security posture and helps protect against cyberattacks and threats.

All the activities on each monitored device are recorded and auditable, and regular reports are also available.

 

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Your benefits at a glance

No hidden costs


 
A simple monthly fee means you always know the total
cost of your RMM service — there are no hidden extras.

No wasted time


 
You don't have to schedule appointments with
engineers or incur the expense of site visits for issues that
can be resolved remotely. We promise remote remediation of
up to 85% of events within the agreed service level objective.

Improved business continuity


 
End-to-end audit trail for issues identified
and any Konica Minolta interventions

Enhanced security


 
Remote monitoring and management covers the technical and
functional aspects of your IT infrastructure. By monitoring infrastructure
components and applying critical OS patches, the service helps to
enhance your overall security posture.

How does remote monitoring work?

Remote monitoring involves deploying RMM software agents on your infrastructure components which allow a specialist team (via a remote access gateway) to monitor the components in real time using RMM tools. The team will analyse and manage any issues detected, and remediate them remotely wherever possible. OS patches can also be applied to the monitored components remotely.

What is the RMM onboarding and service delivery process?

Konica Minolta's process consists of four phases:

  • Onboarding. We work with you to define your monitoring requirements, and agree the standard and custom operating procedures as required.
  • Deployment. We establish a tenant for you on our RMM platform, onboard your devices, and deploy the required monitoring agents and gateway.
  • Remote management. We remotely manage events detected through monitoring and remediate them remotely wherever possible. We also manage patches and mitigation for critical OS vulnerabilities, to help you stay secure.
  • Regular operation. We monitor your infrastructure components round the clock; analyse, verify and filter events; and respond to events remotely or contact you with a solution.

What are the benefits of remote monitoring?

Our RMM service offers a practical and cost-effective alternative to conventional onsite IT support. The charging model is based on a simple monthly fee with no hidden extras to pay for. Remote remediation of faults (wherever possible) saves time, and enhances business continuity; while application of critical OS patches helps to enhance your organisation's security posture.

Getting curious?

Proactive remote monitoring detects faults rapidly and reliably and, wherever possible, fixes them remotely — before they start affecting your business. As your managed service provider, Konica Minolta takes responsibility for ensuring optimal management of your IT systems and smooth running of your IT processes.

We show you how.

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Further reading

READ OUR RETHINK WORK BLOG ARTICLE

Learn how Remote Monitoring and Management can help your business

We know that each organisation is unique, which is why every engagement starts with a conversation. We're ready to listen, so contact us today.