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With a wealth of tools and software to hand, we have the right capabilities to solve a wide range of technical issues in real-time, with real-time remote access:
Our tools enable secure remote access to your system, so you can be confident that all your data and all communications between us stay safe and secure. End-to-end encryption protects all the data processed within our remote services and support portfolio, whilst all data is processed in line with GDPR requirements. What's more, Konica Minolta Business Solutions Europe has obtained ISO 27001 certification for its Information Security Management System (ISMS). This standard verifies that we meet the highest level of information security within our organisation.
We back up critical MFP data so that it can be quickly restored in the event of an issue or outage, e.g. through system configuration backup, periodic system configuration restore and data backup.
Yes. When we need to see what you’re seeing from the outside, we use AIRe Link — our browser-based remote support solution. We send an invitation by email or SMS for you to join an AIRe Link session on your smartphone or tablet. You simply click on the link to allow us to use your smart device’s camera to set up a virtual workspace and see what you’re seeing. We can then guide you through issue resolution, helping you get your MFP back up and running as quickly as possible, and avoiding the need to send an engineer.
Konica Minolta was awarded the BLI PaceSetter Award for Serviceability and Support 2020–2021 in Western Europe by Keypoint Intelligence – the second time after 2018 we’ve won this award. It recognises our innovative tools, programs and training that empower our customers to maintain their products and services efficiently and to a high standard, using techniques such as online training and support through remote tools.
What's more, Keypoint Intelligence recognised Konica Minolta's remote visual support tool AIRe Link as an ‘Outstanding Remote Support Tool’ in its BLI Pick and Outstanding Innovation Awards, 2022.
When someone goes to print or scan a document, they don’t want to be
faced with a device they can’t use. Whether the toner has run out or a fault
has developed, the result is the same: device downtime that leads to lost
productivity and user frustration.
Bruker Corporation is a global company supplying high-performance scientific instruments and high-value analytical and diagnostic solutions for molecular and materials research, as well as for industrial and applied analysis.
When systems or IT go on strike, business is often brought to a standstill. To ensure that downtime is over quickly...
We know that each organisation is unique, which is why every engagement starts with a conversation. We're ready to listen, so contact us today.
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